Website Privacy Policy

Website: https://mandrbuilding.com/
Last updated: 21 September 2026

1. About this policy

This privacy policy explains how the operator of the M&R Building website collects, uses and protects personal information when you visit https://mandrbuilding.com/, contact us through the website or otherwise interact with its online features.

This policy relates specifically to information processed through this website. It does not describe every way in which the wider business may process personal information offline.

For the purposes of UK data protection law, the operator of this website is the data controller for the personal information described in this policy.

If you have any questions about this policy or how your personal information is used, please contact:

Email: w.mikey234@gmail.com

No ICO registration number has been provided for inclusion in this policy.

2. Personal information we may collect

We may collect the following information through the website:

your name;
your email address and telephone number;
your address, property location or postcode, where relevant to an enquiry;
information you include in an enquiry, contact form or message, including details about work you may require;
any photographs, plans, documents or other files you choose to send to us;
records of correspondence between you and us;
your communication and marketing preferences;
technical information, such as your IP address, browser type, device type, operating system, referring website and general location derived from your IP address; and
information about how you use the website, including pages visited, links selected and the date and time of your visit.

Please do not send sensitive personal information through the website unless it is necessary and we have specifically asked you to provide it.

3. How we collect your information

We may collect personal information:

directly from you when you complete a form, send an email, call us using details displayed on the website or otherwise contact us;
automatically through cookies and similar technologies when you use the website; and
from service providers that support the operation, security and performance of the website.

4. How and why we use your information

We may use personal information collected through the website to:

receive, assess and respond to enquiries;
communicate with you about requested services, potential work, quotations or appointments;
take steps at your request before entering into a contract;
provide information or services you have requested;
maintain records of enquiries and communications;
operate, maintain, secure and improve the website;
understand website usage and measure performance, where permitted by your cookie choices;
prevent spam, misuse, fraud and security incidents;
comply with legal and regulatory obligations; and
establish, exercise or defend legal claims.

We will not use information collected through this website for purposes that are incompatible with those described above unless permitted or required by law.

5. Our lawful bases

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

Consent: where you have made a clear choice, such as consenting to non-essential cookies or optional marketing. You may withdraw consent at any time.
Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
Legitimate interests: where processing is necessary for our legitimate interests, or those of a third party, and those interests are not overridden by your rights. These interests may include responding to enquiries, maintaining business records, securing the website and improving its operation.
Legal obligation: where processing is necessary for us to comply with the law.

6. Cookies and similar technologies

The website uses cookies and may use similar technologies. Cookies are small text files stored on your device when you visit a website.

Some cookies are strictly necessary for the website to function, remain secure or remember essential choices. These cookies do not normally require consent. Other cookies, such as analytics, functionality or advertising cookies, will only be used where required consent has been obtained through the cookie consent banner.

When you first visit the website, the cookie banner allows you to accept, reject or manage non-essential cookies. You can change or withdraw your consent using the cookie settings available on the website, where provided. You can also control cookies through your browser settings, although disabling necessary cookies may affect how the website works.

The cookie banner or cookie settings should provide current information about the particular cookies and third party services used on the website, including their purposes and duration.

7. Website analytics and third party content

Where analytics services are enabled, information about visits and interactions may be collected to help us understand how the website is used and improve its performance. Non-essential analytics technologies will be controlled through the cookie consent mechanism where consent is legally required.

The website may include third party content or features, such as maps, videos, social media links, spam protection or externally hosted material. These providers may collect technical or usage information when their services load. Where required, non-essential third party content will not be activated until you provide consent.

Third parties process information under their own privacy notices. We encourage you to review those notices before using an external service.

8. Who we may share information with

We may share personal information, where necessary, with:

website hosting, maintenance and technical support providers;
email, communications, file storage and enquiry management providers;
analytics, security, spam prevention and cookie consent providers;
professional advisers, such as accountants, insurers or legal advisers;
contractors or service providers where this is necessary to respond to or progress your request and where sharing is lawful; and
courts, regulators, law enforcement bodies, government authorities or other parties where disclosure is required or permitted by law.

Service providers acting on our behalf are only permitted to use personal information for the agreed purpose and must protect it appropriately.

We do not sell personal information collected through this website.

9. International transfers

Some website or technology providers may store or access personal information outside the United Kingdom. Where this happens, we will take appropriate steps to ensure the information receives a level of protection consistent with UK data protection law. Depending on the destination and provider, this may include relying on UK adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

You may contact us for more information about the safeguards relevant to your personal information.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to an enquiry, maintain appropriate records, comply with legal obligations and resolve or defend potential disputes.

Retention periods vary according to the nature of the information and our relationship with you. For example, an enquiry that does not lead to work may be kept for a limited period for follow-up and record-keeping, while information connected with a contract may need to be retained for longer to meet legal, tax, insurance or claims requirements.

When information is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

11. How we protect your information

We use appropriate technical and organisational measures designed to protect personal information from accidental or unlawful loss, alteration, disclosure, access or misuse. These measures may include access controls, account security, updates, backups and secure hosting or communications arrangements.

No internet transmission or storage system can be guaranteed to be completely secure. You should therefore take care when deciding what information to send through a website or email.

12. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

request access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to erase your personal information;
ask us to restrict how we use your information;
object to processing based on legitimate interests or to direct marketing;
receive certain information in a structured, commonly used and machine-readable format and ask for it to be transferred to another organisation;
withdraw consent at any time where processing is based on consent; and
not be subject to a decision based solely on automated processing where that decision produces legal or similarly significant effects, subject to the exceptions allowed by law.

These rights are not absolute and may not apply in every situation. We may need to verify your identity before responding. We normally respond to valid requests within one month and do not usually charge a fee, although the law allows a reasonable fee or refusal in certain circumstances.

To exercise a right, email w.mikey234@gmail.com.

13. Complaints

If you have concerns about how your personal information has been used, please contact us first at w.mikey234@gmail.com so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

14. Children’s privacy

This website is not directed at children, and we do not knowingly collect personal information from children through it. If you believe a child has provided personal information through the website, please contact us so that we can review and, where appropriate, delete it.

15. Links to other websites

The website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of those websites. You should read the privacy information provided by any external website you visit.

16. Changes to this policy

We may update this privacy policy from time to time to reflect changes to the website, the services used on it or applicable law. The latest version will be published on this page and the date at the top will be updated.

17. Contact us

For questions, requests or complaints concerning personal information processed through this website, contact: